{"id":354,"date":"2026-05-16T17:59:31","date_gmt":"2026-05-16T15:59:31","guid":{"rendered":"https:\/\/alazardetroux.fr\/index.php\/livraison-retours\/"},"modified":"2026-05-31T21:57:44","modified_gmt":"2026-05-31T19:57:44","slug":"livraison-retours","status":"publish","type":"page","link":"https:\/\/alazardetroux.fr\/index.php\/livraison-retours\/","title":{"rendered":"Livraison &#038; Retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"354\" class=\"elementor elementor-354\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c9fe35 e-con-full ar-annex-page e-flex e-con e-parent\" data-id=\"8c9fe35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8597313 elementor-widget elementor-widget-html\" data-id=\"8597313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"ar-annex-breadcrumb\" aria-label=\"Fil d'Ariane\"><a href=\"https:\/\/alazardetroux.fr\/\">Accueil<\/a> <span aria-hidden=\"true\">\u203a<\/span> <span>Livraison &amp; Retours<\/span><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d8a147 elementor-widget elementor-widget-html\" data-id=\"4d8a147\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"ar-annex-wrap\"><span class=\"ar-annex-kicker-line\"><\/span><h1 class=\"ar-annex-title\">Livraison <em>&amp; Retours<\/em><\/h1><div class=\"ar-annex-shipping-cards\"><article><div class=\"ar-ico\" aria-hidden=\"true\">\ud83d\ude9a<\/div><h3>Chronofresh Express<\/h3><p class=\"ar-price red\">19,90 \u20ac<\/p><p>Livraison frigorifique sous 24\u201348&nbsp;h avec respect strict de la cha\u00eene du froid.<\/p><\/article><article><div class=\"ar-ico\" aria-hidden=\"true\">\u2302<\/div><h3>Retrait \u00e0 l'atelier<\/h3><p class=\"ar-price green\">Gratuit<\/p><p>Retirez votre commande \u00e0 Tarascon du lundi au samedi, sur cr\u00e9neau confirm\u00e9 par notre \u00e9quipe.<\/p><\/article><article><div class=\"ar-ico\" aria-hidden=\"true\">\ud83d\udee1<\/div><h3>Offerte d\u00e8s 120&nbsp;\u20ac<\/h3><p class=\"ar-price gold\">0 \u20ac<\/p><p>Livraison Chronofresh offerte d\u00e8s 120&nbsp;\u20ac d'achat sur l'ensemble du site.<\/p><\/article><\/div><section class=\"ar-annex-faq\"><h2>Questions fr\u00e9quentes<\/h2><div class=\"ar-faq-group\"><h3 class=\"ar-faq-group-title\">Livraison &amp; retrait<\/h3><details><summary>Quels sont vos modes de livraison ?<\/summary><p>Nous proposons deux solutions&nbsp;:<\/p><ul><li><strong>Chronofresh Express<\/strong> \u2014 livraison frigorifique \u00e0 domicile en France m\u00e9tropolitaine.<\/li><li><strong>Retrait \u00e0 l'atelier<\/strong> \u2014 gratuit \u00e0 Tarascon, du lundi au samedi.<\/li><\/ul><p>Le d\u00e9tail des tarifs et conditions est disponible sur notre page <a href=\"https:\/\/alazardetroux.fr\/livraison-retours\/\">Livraison &amp; Retours<\/a>.<\/p><\/details><details><summary>Quels sont les d\u00e9lais et frais de livraison Chronofresh ?<\/summary><p>Les commandes pass\u00e9es <strong>avant 10&nbsp;h du lundi au jeudi<\/strong> sont en principe exp\u00e9di\u00e9es le jour m\u00eame. La livraison intervient sous <strong>24 \u00e0 48&nbsp;h ouvr\u00e9es<\/strong> via Chronofresh, avec respect de la cha\u00eene du froid.<\/p><p>Frais de livraison&nbsp;: <strong>19,90&nbsp;\u20ac<\/strong>. <strong>Offerts d\u00e8s 120&nbsp;\u20ac<\/strong> d'achat sur l'ensemble du site.<\/p><\/details><details><summary>Comment est emball\u00e9e ma commande ?<\/summary><p>Vos produits sont conditionn\u00e9s dans un emballage isotherme adapt\u00e9 aux denr\u00e9es fra\u00eeches ou surgel\u00e9es, avec des \u00e9l\u00e9ments r\u00e9frig\u00e9rants lorsque n\u00e9cessaire. L'objectif est de maintenir la temp\u00e9rature jusqu'\u00e0 remise en main propre. \u00c0 r\u00e9ception, placez rapidement les produits au r\u00e9frig\u00e9rateur (0\u20134&nbsp;\u00b0C) ou au cong\u00e9lateur selon les indications figurant sur l'emballage.<\/p><\/details><details><summary>Comment fonctionne le retrait \u00e0 l&#039;atelier ?<\/summary><p>Choisissez \u00ab&nbsp;retrait \u00e0 l'atelier&nbsp;\u00bb au moment de la commande. Nous vous informons par e-mail ou t\u00e9l\u00e9phone d\u00e8s que votre commande est pr\u00eate. Retrait \u00e0 <strong>Chemin de la Grasille, 13150 Tarascon<\/strong>, du lundi au samedi \u2014 horaires confirm\u00e9s lors de la pr\u00e9paration. Munissez-vous de votre num\u00e9ro de commande et, le cas \u00e9ch\u00e9ant, d'un sac isotherme pour le transport.<\/p><\/details><details><summary>Livrez-vous en Corse, dans les DOM-TOM ou \u00e0 l&#039;\u00e9tranger ?<\/summary><p>La livraison frigorifique Chronofresh est disponible en <strong>France m\u00e9tropolitaine<\/strong> uniquement, sous r\u00e9serve de zone desservie par le transporteur. Nous ne livrons pas en Corse, dans les DOM-TOM ni \u00e0 l'\u00e9tranger pour le moment. Pour une commande importante ou une demande particuli\u00e8re, contactez notre service client.<\/p><\/details><\/div><div class=\"ar-faq-group\"><h3 class=\"ar-faq-group-title\">Service client &amp; retours<\/h3><details><summary>Que faire si ma commande arrive ab\u00eem\u00e9e ou si la cha\u00eene du froid semble rompue ?<\/summary><p>Signalez-le <strong>dans les 48&nbsp;heures<\/strong> suivant la livraison, avec photos du colis et des produits, \u00e0 <a href=\"mailto:contact@alazard-roux.fr\">contact@alazard-roux.fr<\/a> en indiquant votre num\u00e9ro de commande. Nous analysons chaque situation et proposons, selon les cas, un remplacement, un avoir ou un remboursement conform\u00e9ment \u00e0 nos obligations l\u00e9gales.<\/p><\/details><details><summary>Puis-je retourner un produit ?<\/summary><p>Les denr\u00e9es alimentaires p\u00e9rissables et les produits descell\u00e9s pour des raisons d'hygi\u00e8ne ne sont en principe <strong>pas \u00e9ligibles<\/strong> au droit de r\u00e9tractation (article L.221-28 du Code de la consommation). En cas de produit non conforme ou d\u00e9fectueux, vos garanties l\u00e9gales s'appliquent. Consultez nos <a href=\"https:\/\/alazardetroux.fr\/cgv\/\">CGV<\/a> pour le d\u00e9tail.<\/p><\/details><details><summary>Comment contacter le service client ?<\/summary><p><strong>T\u00e9l\u00e9phone<\/strong> : <a href=\"tel:+33490911767\">04 90 91 17 67<\/a><br><strong>E-mail<\/strong> : <a href=\"mailto:contact@alazard-roux.fr\">contact@alazard-roux.fr<\/a><br><strong>Adresse<\/strong> : Chemin de la Grasille, 13150 Tarascon<br><strong>Formulaire<\/strong> : <a href=\"https:\/\/alazardetroux.fr\/contact\/\">page Contact<\/a><\/p><p>Nous r\u00e9pondons aux messages du lundi au samedi et traitons les demandes li\u00e9es aux commandes en priorit\u00e9.<\/p><\/details><\/div><\/section><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-354","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/alazardetroux.fr\/index.php\/wp-json\/wp\/v2\/pages\/354","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alazardetroux.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alazardetroux.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/alazardetroux.fr\/index.php\/wp-json\/wp\/v2\/comments?post=354"}],"version-history":[{"count":2,"href":"https:\/\/alazardetroux.fr\/index.php\/wp-json\/wp\/v2\/pages\/354\/revisions"}],"predecessor-version":[{"id":630,"href":"https:\/\/alazardetroux.fr\/index.php\/wp-json\/wp\/v2\/pages\/354\/revisions\/630"}],"wp:attachment":[{"href":"https:\/\/alazardetroux.fr\/index.php\/wp-json\/wp\/v2\/media?parent=354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}